jya Privacy Policy
Your privacy matters to us. This policy explains exactly what data jya collects, why we collect it, how we protect it and what rights you hold as a player.
jya ("we", "us", "Platform") is committed to protecting the privacy and personal data of every player who registers and uses jya.today. This Privacy Policy describes the types of personal information we collect, the purposes for which that information is used, the conditions under which it may be shared, and the measures we take to keep it secure. This Policy applies to all users of jya.today and all services, features and promotions offered through the platform.
By registering an account or continuing to use jya after this Policy has been updated, you acknowledge that you have read and understood its terms. If you do not agree with any part of this Policy, you should discontinue use of the platform and contact our support team to request account closure. We encourage you to review this Policy periodically so that you remain informed of how your data is being handled.
Our Privacy Commitments
1. Information We Collect
jya collects personal information from you through several channels: directly when you register or use the platform, automatically through your device and browser, and from payment providers when you make deposits or request withdrawals. The categories of data we collect are set out below.
2. How We Use Your Information
jya uses the personal data we collect for the following purposes, all of which are necessary either to fulfil our contractual obligations to you as a registered player, to comply with legal requirements, or to pursue our legitimate interests in operating a safe and compliant gaming platform:
- ▸To create and manage your player account, including identity verification and age checks required before deposits and withdrawals may be processed.
- ▸To process deposits and withdrawals via bKash, Nagad, Rocket, Upay and other approved payment channels, and to maintain accurate financial records of all transactions.
- ▸To personalise your experience on jya, including delivering relevant game recommendations, promotions and bonus offers based on your activity and preferences.
- ▸To detect, investigate and prevent fraudulent transactions, money laundering, bonus abuse, multi-accounting and any other conduct prohibited under our Terms and Conditions.
- ▸To send transactional communications such as deposit confirmations, withdrawal notifications, account security alerts and responses to support enquiries.
- ▸To fulfil our responsible gaming obligations, including monitoring for signs of problem gambling and facilitating self-exclusion and deposit limit requests from players.
3. Legal Basis for Processing
jya processes your personal data only where a valid legal basis exists. The legal bases on which we rely are as follows:
- ▸Contractual necessity — processing required to open and operate your account, process payments, verify your identity and provide customer support.
- ▸Legal obligation — processing required to comply with anti-money laundering rules, KYC regulations and any other applicable legal or regulatory requirements.
- ▸Legitimate interests — processing for fraud prevention, platform security, responsible gaming monitoring and improvement of platform features, where such interests are not overridden by your data protection rights.
- ▸Consent — where we send you marketing communications or use non-essential cookies, we will do so only where you have provided explicit consent, which you may withdraw at any time.
4. Sharing Your Personal Data
jya does not sell, rent or trade your personal data to any third party for their own marketing purposes. We share your data only in the limited circumstances described below, and only with parties who are bound by appropriate data protection obligations:
5. Cookies and Tracking Technologies
jya uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files placed on your device when you visit jya.today. We use three categories of cookies:
- ▸Essential cookies — strictly necessary for the platform to function, including session management, login state and security tokens. These cannot be disabled without preventing core platform functionality.
- ▸Analytics cookies — used to understand how players navigate jya, which games and features are most used, and where technical issues arise, so that we can improve the platform experience.
- ▸Preference cookies — used to remember your settings and choices within the platform, such as language preference and display settings, so they persist across sessions.
You may manage your cookie preferences through your browser settings. Please note that disabling analytics or preference cookies may affect certain platform features. jya does not use advertising or cross-site tracking cookies.
6. Data Security
jya takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, accidental loss, alteration, disclosure or destruction. While no internet platform can guarantee absolute security, jya operates to the highest practical standard for a platform of its type.
7. Data Retention
jya retains your personal data for as long as your account remains active and for such additional period as is necessary to comply with legal, regulatory or contractual obligations. For most player account data, this means we retain records for a minimum of five years following account closure, in order to satisfy anti-money laundering and KYC record-keeping requirements.
Where personal data is no longer required for any lawful purpose, jya will securely delete or anonymise it. You may request deletion of your data at any time by contacting our support team; however, we may be required by law to retain certain records for the periods described above, in which case we will inform you of any data that cannot immediately be deleted.
8. Your Data Rights
As a user of jya, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team using the email address provided at the bottom of this page. We will respond to all valid requests within a reasonable period and free of charge.
- ▸Right of access — you may request a copy of all personal data jya holds about you, together with information about how it is used and who it has been shared with.
- ▸Right to rectification — you may request correction of any inaccurate or incomplete personal data held about you. Some updates (such as name changes) may require supporting documentation.
- ▸Right to erasure — you may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to any overriding legal retention obligations.
- ▸Right to restriction — you may request that we restrict processing of your data in certain circumstances, for example while the accuracy of data is disputed or a legal claim is pending.
- ▸Right to data portability — you may request that we provide your personal data in a structured, commonly used and machine-readable format so that it can be transferred to another service provider.
- ▸Right to object — you may object at any time to processing of your personal data for direct marketing purposes or on the basis of legitimate interests, where your particular situation justifies such an objection.
To exercise any of the above rights, email our support team at [email protected] with your full name, registered email address and a clear description of your request. We may need to verify your identity before processing the request.
9. Payments, KYC and Anti-Money Laundering
jya is committed to preventing its platform from being used for money laundering, fraud or other financial crimes. As part of this commitment, jya may require players to complete a KYC verification process before deposits, withdrawals or bonuses may be processed. KYC verification may require you to submit a government-issued photo ID, proof of residential address and proof of ownership of the payment method used.
All KYC documents submitted to jya are stored securely and encrypted at rest. Documents are retained in compliance with anti-money laundering record-keeping obligations and will not be used for any purpose other than identity verification, fraud prevention and compliance with legal obligations. Documents shared with regulated third-party KYC providers are governed by those providers' own security and data processing agreements.
10. Children's Privacy and Age Policy
jya is strictly for adults aged 21 and above. jya does not knowingly collect personal data from any person under the age of 21. If we become aware that personal data has been collected from a person under 21 without verified parental consent, we will take immediate steps to delete that information and close the associated account. If you believe a minor has registered on jya, please contact our support team immediately at [email protected].
11. Third-Party Links and Services
jya uses third-party game providers including Evolution Gaming, Pragmatic Play, Ezugi, Spribe, NetEnt and Microgaming to deliver casino games through the platform. While jya takes care to partner only with reputable, well-established providers, the game interfaces themselves are operated by those providers and their own privacy practices apply within their game environments. jya is not responsible for the data practices of third-party game providers. We recommend reviewing the privacy policies of any provider whose games you access directly.
12. Changes to This Privacy Policy
jya reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations or platform features. When material changes are made, we will update the 'Last Updated' date at the top of this page. Your continued use of jya after any update to this Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed.
13. Contact Our Privacy Team
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a privacy concern, please contact our dedicated support team. We aim to respond to all privacy-related enquiries within 48 hours.